Merchants Barred from Arbitrary Sales Refusal by Algerian Statute

Algerian law provides significant protections for consumers, expressly prohibiting merchants from arbitrarily refusing the sale of available products or the provision of services. This fundamental principle is enshrined in Article 15 of Law n° 04-02, enacted on June 23, 2004, which governs commercial practices. The presence of a product displayed in a shop window or within a store's aisles legally signifies that it is offered for sale, establishing a clear obligation for the merchant.

This legislative measure means that a seller cannot unilaterally decide to withhold an item or decline a transaction without a valid justification, once the product is publicly exhibited. The regulation extends beyond physical goods to encompass available service provisions, ensuring a comprehensive scope of consumer protection. While broadly applicable, the law specifies certain exceptions, such as items intended for decoration or products showcased during fairs and exhibitions, to clarify its scope for both businesses and consumers.

Beyond the prohibition of arbitrary sales refusal, Algerian commercial law reinforces consumer rights through additional obligations for professionals. Merchants are also mandated to visibly and legibly display the prices and tariffs of their products and services, allowing consumers to be fully informed before making a purchase. Non-compliance with these legal requirements, which are regularly emphasized by entities like the Ministry of Interior Commerce, can lead to financial penalties of up to 100,000 dinars and other administrative or judicial actions, demonstrating the government's commitment to ensuring transparent and fair market operations. Consumers are encouraged to report any observed infringements, including via the Morafikcom application, further empowering them to ensure adherence to these protective measures.