Algiers, Algeria – Algerie Telecom announced today the launch of a comprehensive suite of online services designed to streamline customer interactions and provide enhanced convenience. The new digital platform allows customers to manage a range of administrative and technical tasks remotely, eliminating the need for in-person visits.
According to a statement released by the company, the newly introduced services include the ability to request a migration to fiber optic technology (FTTH), apply for new fixed-line telephone and internet subscriptions, and easily manage online payments and recharges. This initiative aims to modernize customer service and cater to the growing demand for digital solutions.
Beyond these core features, Algerie Telecom customers will also benefit from a number of additional online tools. These include a dedicated channel for reporting damaged recharge cards, simplified account creation and management, and a compatibility test for the latest XGS-PON modem technology. This feature will allow customers to determine if their location and equipment is suitable for the newest generation of internet service.
Furthermore, the platform offers resources for reporting technical issues, conducting internet speed tests, and tracking the progress of submitted requests. Algerie Telecom emphasizes that these improvements are part of an ongoing effort to simplify procedures, enhance service quality, and provide a more efficient and user-friendly experience for its valued customers. The company expects the new online services to significantly improve customer satisfaction and operational efficiency.
This digital transformation represents a significant step forward for Algerie Telecom in its commitment to providing cutting-edge technology and superior customer service throughout Algeria.
