Algiers – The Minister of Post and Telecommunications, Sid Ali Zerrouki, has emphasized the strategic importance of digitalization within Algeria’s postal service to improve public service efficiency and bolster economic confidence.
Minister Zerrouki recently convened a meeting with directors of postal units from across the country to review project implementation and assess performance. A key focus was the need to enhance service quality, particularly in postal financial services, which directly impact citizens’ daily lives and economic activity.
This initiative aligns with a broader institutional approach aimed at modernizing public administration and strengthening its relationship with citizens. The goal is to improve the productivity of postal centers nationwide and enhance the quality of service delivery, meeting the demands of economic transformation and reinforcing public service with a developmental focus.
In a significant move, the Minister announced the launch of a new digital platform called ‘Inssat’ (Listening). This platform is designed to systematically address citizen petitions, providing a transparent and traceable digital pathway for complaints and concerns. The platform can be accessed online.
Minister Zerrouki stressed that ‘Inssat’ is part of the ministry’s national digital transformation strategy, aimed at establishing direct and effective communication channels with citizens. This will ensure swift responses to concerns and build trust in public services, especially in a vital sector that forms a cornerstone of the national economy.
According to Zerrouki, the digitalization of citizen interaction is not merely about improving administrative performance but also represents a real economic opportunity. By streamlining management, reducing processing times, and increasing transparency, the initiative aims to positively impact public trust and support sustainable development. The ‘Inssat’ platform provides a unified portal for transparent and efficient handling of citizen grievances.
