Algiers, Algeria – Algeria Telecom is significantly expanding its digital service offerings, providing customers with a comprehensive suite of online tools designed to streamline access to essential services. This initiative underscores the company’s commitment to improving customer experience and facilitating digital transformation across the country.
The expanded digital platform now allows customers to manage a wide range of transactions remotely, eliminating the need for in-person visits to physical branches. Key services available online include the ability to request migration to Fiber-To-The-Home (FTTH) technology, as well as subscribe to fixed-line telephone and internet services. This provides a convenient and time-saving alternative for Algerians seeking to upgrade their connectivity.
Beyond subscriptions and upgrades, the platform also offers practical solutions for everyday needs. Customers can utilize electronic payment and recharge options, including assistance with damaged recharge cards. Furthermore, the creation of personalized customer accounts allows for seamless account management and tracking of various transactions.
In line with technological advancements, Algeria Telecom is also enabling customers to assess their eligibility for the advanced XGS-PON modem. Additional online services include reporting service disruptions, conducting internet speed tests, and tracking the progress of service requests and complaints electronically.
By prioritizing digital accessibility, Algeria Telecom aims to bring its services closer to the Algerian people, fostering a more efficient and modern customer experience. This expansion of digital services demonstrates the company’s ongoing dedication to meeting the evolving needs and expectations of its customers in a rapidly changing technological landscape.
