Algiers, January 23, 2026 – The Société Nationale des Transports Ferroviaires (SNTF), Algeria’s national railway operator, has issued a statement addressing concerns raised by a consumer protection organization regarding the conditions on trains operating between Algiers and Oran.
In its statement, SNTF emphasized that passenger safety remains its top priority. The company asserted that all operational activities are conducted in accordance with applicable laws and regulations, and are subject to oversight by relevant authorities.
The SNTF explained that it employs two commercial models for managing its routes, adapting to the nature of demand and passenger needs. The first model involves trains with mandatory advance booking. On these services, the number of seats is limited, ensuring each passenger has a guaranteed seat, particularly on routes experiencing high demand or limited stops.
The second model pertains to trains operating without advance booking, utilizing an open system that allows passengers to board and disembark at various stations without reservation requirements. This approach aims to provide a flexible public transportation service, especially benefiting passengers with daily or urgent travel needs.
The company clarified that this operational mode is governed by specific regulations, ensuring adherence to train capacity limits based on established technical standards.
Furthermore, the SNTF stated that it takes the raised concerns seriously and is continually working to improve reception and organization within stations and on trains, striving to strike a balance between the public’s right to mobility and the requirements of safety and security.
In conclusion, the SNTF reiterated its willingness to collaborate with civil society organizations, including the consumer protection organization, to enhance the quality of public transportation services. The company is open to dialogue and improvements to ensure a better travel experience for all citizens.
DZWatch will continue to monitor this developing situation and provide updates as they become available.
