Algiers – Significant measures have been announced by Sonelgaz to ease the burden on citizens struggling to pay their electricity and gas bills. The directive, issued following instructions from the Minister of Energy and Renewable Energies, Mourad Adjal, aims to provide relief to customers facing financial difficulties.
The most significant provision of the new directive is the commitment to refrain from cutting off electricity and gas services to customers who have only missed a single payment. This measure acknowledges the challenges faced by many households and seeks to prevent disruptions to essential services during periods of economic hardship.
Previously, Sonelgaz had faced criticism for its strict enforcement of payment deadlines, leading to service disconnections for even minor arrears. The new policy signals a shift towards a more compassionate approach, prioritizing the needs of vulnerable customers.
“We understand the difficulties faced by many families, and we are committed to finding solutions that balance the company’s financial obligations with the needs of our customers,” a Sonelgaz spokesperson stated. “This new directive reflects that commitment.”
While the details of other potential facilitations were not immediately available, sources within the Ministry of Energy and Renewable Energies indicated that further measures are being considered to assist customers in managing their energy bills. These may include options for payment plans and access to energy efficiency programs.
The announcement has been welcomed by consumer advocacy groups, who have long campaigned for greater flexibility in payment arrangements. They have urged Sonelgaz to ensure that all customers are fully informed of their rights and the available support options.
This move by Sonelgaz represents a significant step towards ensuring access to essential energy services for all citizens, regardless of their financial circumstances. The company is expected to release further information in the coming days regarding the implementation of these new measures.
